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Answers to Your Questions

ARE YOU OPEN SATURDAYS?

No, we don't open on Saturdays.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?

Absolutely. Parts are ordered for your vehicle at the time you approve the estimate and schedule your vehicle for drop-off. If your vehicle is found unsafe to drive, we help you arrange for a rental vehicle as soon as possible. This enables us to provide you quicker turnaround time.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

No. A car is a total loss only when the price of repairs exceeds the insurance company's pre-determined market value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art measuring system, can return your vehicle to its original factory specifications.

CAN YOU MATCH THE PAINT COLOR?

Auto Collision Express has the finest paint system available in today's market and constantly upgrades its technology and equipment assuring that each vehicle's paint matches. We take special pride in each and all of our final products.

CAN I GET OTHER REPAIRS and/or SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN AUTO COLLISION EXPRESS?

Yes. Just let your ACE advisor know what other work you would like done so that he or she can make the necessary arrangements.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your ACE advisor will give you an estimate of the time it will take to complete the repairs to your vehicle. Please be sure to check with your advisor for the specifics on your vehicle.

HOW CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Please check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

HOW WILL I KNOW WHEN MY CAR IS DONE?

We will notify you as soon as your vehicle is ready to be picked up. Feel free to call or e-mail your ACE advisor anytime during the repair process for any questions or concerns you may have.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. Auto Collision Express guarantees all repairs as follows:

1) Three years on body labor.

2) Original parts (OEM) for the manufacturer are covered directly by manufacturers.

3) PPG Lifetime Performance Guarantee is good for as long as you own your vehicle, covering only those areas of your vehicle which are refinished.

DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you should call your agent and he/she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?

It will be your responsibility to pay Auto Collision Express when you pick up your vehicle.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Cash, Insurance checks, Visa, Mastercard, American Express & Discover.

WHAT ARE BETTERMENT CHARGES?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

CAN I WASH MY CAR?

RECOMMENDATIONS AND PRECAUTIONS TO TAKE DURING THE FIRST 30 DAYS

DO:

Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade

DON'T:

Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. - Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. - Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. - Avoid parking under trees and utility lines that are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. - Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. - Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.






home facilities contact directions ppg warrenty faq
Auto Collision Express
14007 Telegraph Road
Woodbridge, VA 22192
(703) 497-4600